FAQ

Customer Account

Why should I create a customer account? By registering, you receive several benefits: In addition to free shipping, you can permanently access your order history and current delivery status of your order. You can also enter an additional delivery address or payment method. You can also view credits on your customer account and promotional offers.

How can I change my data? Simply go to the "My Account" menu item to view and change it.

I forgot my password, what should I do? You can click on the "Forgot Password" link and request a new password. A new window will open where you can conveniently enter your email address and then receive an email with a new password from us. Please change the password we created to your own personal one in your account afterward to keep your customer account maximally protected.

Search for Items

How do I find the items I want? To offer you a comfortable shopping experience, we have two options for finding your favorite products:

You can select a desired category using our navigation and further narrow down the items using the filter navigation, which you will always find on the left side.
The second option is to search for your desired item using the search function. Simply enter your search term in the search field at the top right, and the matching items for that term will be displayed.

Order

How do I place an order? As in any other online shop, you first fill your shopping cart with the products you want. You always have access to your shopping cart at the top right, where you can add or remove items.

Once you have all the items in your cart, click on "Go to Checkout".
You will then be asked to either log in or register with us. Afterward, choose your shipping address and payment method.

We ship our goods quickly and reliably via DHL and UPS. You can pay with credit card, invoice, PayPal, or prepayment by bank transfer. You will then reach the order overview.

If you want to make changes, you can easily do so with the "Edit Data" button. After that, click "Buy Now", and your desired products will soon be on their way to you. After every order, you will receive a confirmation email from us that the order process has been successfully completed.

For the quick buyers among us, you can also order directly through PayPal. You will be redirected to PayPal, where you can enter your address and make the payment.

Can I place an order by phone? From Monday to Friday, 10:00 a.m. to 8:00 p.m., you can place your order by phone at: +49 40222697319. Our customer service is looking forward to your call.

Why haven't I received a confirmation email after placing my order? Please check your spam folder. If there is no confirmation email, you may have made a typo in your email address. Please check this under the "My Account" section on our website.

Is there a minimum order value? No, there isn't. You can order as much or as little as you want.

Delivery

When will my order be shipped? If you place your order by 4:00 p.m. Monday to Friday, your goods will be handed over to our shipping partner the same day. On weekends, the shipment is handed over the next business day. Payments via prepayment are processed and shipped on the day of payment receipt.

When will my order arrive? Within Germany, delivery takes 2-5 business days. You can check the current delivery status in your customer account at any time, and you can also use the tracking number.

What are the shipping costs? Our shipping is free for standard DHL delivery within Germany for orders over €30 and EU-wide for orders over €100. For all non-EU countries, there is a shipping fee of €25 or free shipping for orders over €100.

If your products require freight shipping, there will be a fee of €120 within the EU. For international freight shipping, please contact us via email.

Which countries do you ship to? We ship worldwide within a maximum of 14 days.

Why hasn't my order arrived yet? Please first check the tracking information to see if and when it was delivered. If there is an issue, you can always contact the DHL delivery service at +49 2284333112.

My package was returned to you, what should I do? Occasionally, a package is returned to us with the note "undeliverable". If this happens, you will receive a refund via the payment method you used once the return has been processed.

Payment

How can I pay? You can conveniently pay by credit card, invoice (up to a certain amount), PayPal, or prepayment by bank transfer.

If you choose the prepayment option, you have seven days to transfer the amount to us. Once we receive the money, we will send the goods to you. If the deadline expires without payment, we will cancel your order.

Stock

Why can't I select my desired size? The sizes currently available are displayed on our website. If your size is not displayed, it is currently unavailable. Subscribe to our newsletter to be regularly informed about restocks.

Returns

Can I return the goods to you? You can return the goods ordered from us within 365 days. IMPORTANT: If it is a complaint, please contact our customer service directly before returning the goods.

You can find more information about the cancellation policy at https://Nuts4Nuts/AGB.

A return label or the original packaging is not required for the effective exercise of the right of withdrawal.

Can I exchange an item? Unfortunately, we currently do not offer online exchanges. We will refund the amount immediately after the return.

Please do not send an unpaid return! Please use the return label and include a copy of the invoice so that we can immediately assign your package.

How can I print my return label? Log into your user account and open the "Your Orders" section. There, you can mark the items you wish to return and print the return label.

Why can't I print my return label? The DHL return label opens in a pop-up window. If you can't print your return label, your browser's pop-up blocker is probably enabled. To allow the window to open, you must disable the pop-up blocker in your settings. Alternatively, just send us an email.

Can I return discounted items? Of course, and you will immediately receive a refund of the amount paid after the return.

Complaints

What should I do if I received a defective item? Please contact our customer service before returning the item to us. Then send us the item with a copy of the invoice and a short note explaining the reason for the complaint.

Once we receive your shipment, the amount paid will be refunded via the payment method you used.

How do I complain about a damaged item? Please send us a few pictures of the item to the following email address: warranty@Nuts4Nuts. We will get back to you as soon as we review it.

Contact

How can I contact you?

Mailing address:
NUTS FOR NUTS - Eric T. Mielke
Hebbelstr. 14
22085 Hamburg

Customer service: +49 (0)40 2269 7319
Email address: sales@nuts4nuts.shop